February, 1929. The Regent Hotel in Birmingham is a place of deception and glamour.
Behind its six-storeyed fa ade, guests sip absinthe cocktails on velvet banquettes, while the hotel's red-jacketed staff scurry through its lavish corridors to ensure the finest service is always at hand. In the early evening, a psychoanalyst checks in under a pseudonym: Nora Dickinson. Nora is young, diligent and ambitious.
Though she doesn't see herself as a liar, she is travelling with an agenda. Having followed the famous opera singer, Berenice Oxbow, from Zurich to Birmingham, she's determined not to let her out of her sight. But when a terrible snow storm isolates the hotel and its guests from the outside world, the lines between nightmare and reality begin to blur...