General Academic Texts

Updated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish context.

A concise overview of contemporary Irish Industrial Relations, reflecting the changed economic, legislative, social and political environments in Ireland today.

Presents Síolta Standards within the framework of legislation, best practice guidelines, the curriculum framework and key policy initiatives, written for the ECEC sector in Ireland. Explains the relationship between Síolta and each policy and how to implement them in order to achieve, and aim to exceed, the required quality standards in ECEC practice.

This accessible guide shows how to integrate effective, research-backed strategies for learning into classroom practice. With clear illustrations, the book explores what constitutes good evidence for learning and teaching strategies, how to make evidence-based judgments and how to apply findings from cognitive psychology to the classroom.

1. This is a major new textbook in social policy and welfare -- we should promote strongly and aim for high adoptions.2. It has a strong theoretical content and it develops a powerful critique of traditional approaches to welfare.3.

The new edition of this established core textbook continues to give an insightful, authoritative and accessible overview of competing theoretical positions on the sociological study of childhood.