Presents a concise summary of the Irish Healthcare System from 1180 to the present day
and provides a clear introduction to the HSE and the role of HIQA.
? Explains the role and responsibilities of a HCA, who the HCA reports to, the Multidisciplinary team (MDT) and relevant, up-to-date employment legislation and entitlements.
? Explains the process of communication, how it improves client and MDT relationships, and how it can assist in dealing with challenging situations.
? Discusses the issues of client confidentiality and introduces the Five Concepts of Care; Dignity, Privacy, Respect, Choice and Autonomy; that ensure delivery of high-quality care.
? Considers the client’s needs (physical, social, emotional and spiritual) throughout their lifespan and illustrates how to use the 12 Activities of Daily Living in care planning.
? Highlights the benefits of personal growth and development planning for the HCA.
? Introduces reflective practice as a means of thinking about and analysing working methods with the aim of continuous improvement for the sake of both the HCA and the client.
