Navigation

The Binman's Guide to Amazing Customer Service: Top customer words, service concepts & interviews to help create a sales focused customer-centric environment that provides amazing customer service.

Availability: Out of Stock
ISBN: 9781916088320
AuthorBrowne, Oisin
Pub Date12/01/2021
BindingPaperback
CountryIRL
Dewey
Publisher: Bookhub
Quick overview More than ever, amazing service is expected in today’s business environments and I believe when you provide amazing service to your customer you can put a price on it. This book can be summed up in one line, ‘People will be happy to pay for amazing customer service’. Let’s be to the forefront in providing this experience, over and over.
€15.00

Create a high-level customer focused environment that provides amazing customer service by nurturing the culture that grows great front-line heroes that seamlessly wow customers with a service centric and job done mind-set.Welcome to the third offering in the Binman’s Guide series of business books. The first book covered the basics of selling and put down an excellent foundation for the mind-set needed to win at selling. The second book was an overview of the marketing landscape and provided a solid understanding of the world of marketing. This third book focuses on providing amazing service to customers. Every business provides customer service, some bad, some good and a few exceptionally outstanding. We all have had amazing experiences that surprised or wowed us and we have had the experience where we shake our head and say, ‘never again’. Sometimes, when we have that ‘not so good experience’ you can have an amazing turnaround of events where the people you are dealing with cultivate the right systems and empower people in place to make your experience what it should be. Nobody ever gets it right all of the time but I believe the following tips and techniques will help you to get it right most of the time. And, if it does go wrong, the right things will happen to right that wrong.

*
*
*
Product description

Create a high-level customer focused environment that provides amazing customer service by nurturing the culture that grows great front-line heroes that seamlessly wow customers with a service centric and job done mind-set.Welcome to the third offering in the Binman’s Guide series of business books. The first book covered the basics of selling and put down an excellent foundation for the mind-set needed to win at selling. The second book was an overview of the marketing landscape and provided a solid understanding of the world of marketing. This third book focuses on providing amazing service to customers. Every business provides customer service, some bad, some good and a few exceptionally outstanding. We all have had amazing experiences that surprised or wowed us and we have had the experience where we shake our head and say, ‘never again’. Sometimes, when we have that ‘not so good experience’ you can have an amazing turnaround of events where the people you are dealing with cultivate the right systems and empower people in place to make your experience what it should be. Nobody ever gets it right all of the time but I believe the following tips and techniques will help you to get it right most of the time. And, if it does go wrong, the right things will happen to right that wrong.

Customers who bought this item also bought

Naked - Ten Truths to Change Your Life

Foran, Caroline
9781529352146
The new book from the Number One bestselling author of Owning It and The Confidence Kit
€15.15

All-Ireland Football Finals 1995-2019

Carthy, Brian
9781999354930
The football finals in Croke Park from 1995 to 2019 have produced some of the most memorable moments in the history of the All-Ireland senior championship.
€20.00

Stardust Baby

Lawlor, Lisa
9781913406455
Stardust Baby is the heart-breaking story of a woman whose every waking moment has taken place in the shadow of those awful flames and of an extended family that toppled into dysfunction in the overwhelming face of tragedy. It is also an uplifting story of resilience, hope, love and determination - as, despite it all, Lisa found the strength to carry on, for herself and her children. A percentage of the royalties from sales of the book will be donated to the Stardust campaign.
€15.13